Refund policy

Damaged or Broken Items (Return & Replacement Policy)

If you have received a damaged or broken product, we are glad to assist you with a replacement or return. Please make sure to follow these terms:

• Mandatory Unboxing Video: A continuous, uncut video showing the sealed package from the start (with the shipping label clearly visible) until the product is fully unpacked is strictly required.

• Inspect the Defect: The video must clearly show the defect or damaged part of the product.

• Report Window: Please contact our support team via WhatsApp or Email within 24 to 48 hours of delivery along with your Order ID and the unboxing video.

• Strict Policy: Returns, replacements, or refund requests for damaged items will not be entertained without a valid unboxing video.